Manager Customer Service
Lokasi Di Jakarta
Minimal 5 tahun pengalaman
Job Description
- Plan the business program and department’s budgeting
- Prepare all the customer service operational supporting equipment, including staffing, the regulation and the provisions, and the technical equipment (the customer service uniform, the customer service counter equipment, etc)
- Coordinate the effective and efficient customer service strategy to reach customer service satisfication and company goal
- Receive, handle and analyze the customer input and compliant towards the service aspect, comfort, secure feeling, and other customer satification that customers has not obtained yet
- Give input to the company concerning all about from customer considering customer satification
- Coordinate and establish a good relation with all parties and the related department in order to supports the company goal achievement
- Monitor and evaluate the customer service team work to ensure it appropriate with the company standard
- Develop the team by holding the basic training and advanced training in order to increase the team capacity in achieving the customer’s satification
- Give coaching and counseling to the staff to facilitate the staff interests with the company interests
Job Requirements
- Education : Bachelor Degree, Majoring Hotel or related field
- Work experience : Minimum 3 years at service business
- Characteristics : Communicative, Networking, Customer Oriented, Insightful
- Fluent in English
- Attractive, propotional body weight, good health